NCTE accepts Visa, MasterCard, Discover, AmEx, check, money order, or purchase order as payment.

Individuals can place the order online, by phone at 877-369-6283, by fax at 217-328-9645, or by mail (NCTE Customer Service, 340 N. Neil St. #104, Champaign, IL 61820). Institutions can not place the order through the online store, but can order by phone or by fax.

While NCTE fulfills book orders for Canada (as well as North and South America), international book orders outside of the Americas are managed in partnership with Eurospan. For the customer, this improves efficiencies in both delivery time and cost. While NCTE can fulfill your order by contacting our customer service team (customerservice@ncte.org), for optimal service that includes both price quotes and faster shipping, contact Eurospan directly at the following addresses:

UK, Europe, Middle East, Africa, Asia, and Oceania

EUROSPAN
Gray’s Inn House
127 Clerkenwell Road
London EC1R 5DB
United Kingdom

Individual Orders & Inquiries:

www.eurospanbookstore.com/ncte
or
Email: info@eurospan.co.uk
Tel: +44 (0)20 7240 0856
Fax: +44 (0)20 7379 0609

Trade Orders & Inquiries:

UK, Europe, Middle East, Africa, and Asia:
Email: eurospan@turpin-distribution.com
Tel: +44 (0)1767 604972
Fax: +44 (0)1767 601640

Oceania:
Email: orders@tldistribution.com.au
Tel: + 61 (0)2 8778 9999
Fax: +61 (0)2 8778 9944

Resources such as NCTE’s position statement on The Students’ Right to Read and other censorship-related information can be found here.

• Standard domestic shipping, via USPS Media Mail: $5 handling charge per order + 4% of cost

• 2nd-Day mail: $10 handling charge per order + 15% of cost

• Next-Day mail: $40 handling charge per order + 30% of cost

• Canadian shipping, via USPS Priority: $35 handling charge per order + 20% of cost

• APO/Puerto Rico/US Territories/Non-contiguous states, via USPS Media Mail: $10 handling charge per order + 4% of cost

• Other International Shipping: Contact Customer Service at 877-369-6283.

• Standard Delivery Time via USPS Media Mail: 3-8 days

For more information on expedited shipping methods and fees, such as UPS or FedEx, please contact Customer Service at 877-369-6283.

Please submit examination and desk copy requests on school letterhead. You may fax your request to 217-328-9645, email a PDF of your request to customerservice@ncte.org, or mail the request to Attn: Exam/Desk Copy Program, NCTE Customer Service, 340 N. Neil St. #104, Champaign, IL 61820. Learn more here.

If you place your order online you will receive a detailed confirmation email.

If you place an order with Customer Service, an order confirmation can be sent to you upon request by contacting NCTE Customer Service by phone at 877-369-6283, by fax at 217-328-9645, or online through the Contact NCTE Form.

NCTE RETURNS POLICY
New, unmarked, current editions, as well as books received in error or with a manufacturer’s defect are eligible for return within 90 days of the invoice date. Digital products, including ebooks and on-demand webinars, cannot be returned and are nonrefundable. Damaged, used, or marked books cannot be accepted for credit and will be returned at the customer’s expense.

HOW TO RETURN BOOKS

All books should be returned to:

NCTE / Ware-Pak, LLC
Attn:  Returns
2427 Bond Street
University Park, IL 60484

A. If you have received damaged or shelf worn books, inform NCTE. Replacement copies should be requested within seven days.

B. Use strong corrugated cartons. Complete the return slip that was included in your original order and enclose with the book(s) you are mailing back. Indicate the number of cartons included in the total return.

C. DO NOT REDUCE PAYMENTS ON OTHER INVOICES OR ORDERS BY THE AMOUNT OF THE ANTICIPATED RETURN ADJUSTMENT. NCTE will adjust the outstanding balance on your invoice. If the invoice is paid, and a refund is due, the refund will be issued in the manner it was originally received.

This option is not currently available.  Please contact NCTE Customer Service by phone at 877-369-6283 or by fax at 217-328-9645.